Jira is a Saviour
Jira Software is a project management tool that is widely used by various teams in our organization to manage their projects and tasks. …
Starting at $81.85 per month 10 users
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What is Jira Software?
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
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Reviewer Pros & Cons
Pricing
Standard
$8.15
Cloud
per month per user (minimum 10)
Premium
$16
Cloud
per month per user (minimum 10)
Data Center
$44,000
On Premise
per year 500 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/jira…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $81.85 per month 10 users
Product Demos
JIRA Project Management Tutorial for Beginners (2022)
YouTube
The full overview: Roadmaps in Jira Software
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Jira Software?
Jira Software is a project management tool software used by agile teams and supports any agile methodology, be it scrum, kanban, or a team's own unique flavor. From agile boards to reports, users can plan, track, and manage agile software development projects. And since not every team works the same way, Jira Software allows teams to customize workflows, permissions, and schemes to match the unique needs of each team.
Jira templates also support use cases in enterprise marketing management, and projects to support operations, design HR, and enterprise marketing management.
With Jira Software, teams are able to:
- Track versions, features, and progress at a glance
- Re-prioritize user stories and bugs
- Estimate stories, adjust sprint scope, check velocity, and re-prioritize issues
- Estimate, track and report on story points; become more accurate
- Report on agile metrics to provide real-time, actionable data on team efficiency, quality, and overall performance
- Integrate with all the tools their dev team is already using, from the rest of the Atlassian suite (Bitbucket, Bamboo, Fisheye, and Crucible) to other popular developer tools on-premise or cloud (e.g., GitHub and Jenkins).
- Provide greater flexibility to curate which teams have access to which information with sprint and project-level permissions
- Flexibly tailor Jira tasks and their workflows to a specific team's use case
- Extend Jira with over 1,800 apps from the Atlassian Marketplace to fit any capability not provided by default
Jira Software Videos
Jira in a Nutshell Demo Video
Jira Software is a software development project management tool of sorts, that tracks progress, offers up project reports, and gives a great roadmap view to understand workloads and deadlines better. In this video, the TrustRadius team goes over Jira Software pricing, top feat...
Show More Jira Software Integrations
Jira Software Competitors
Jira Software Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Jira Software is a project management tool from Atlassian, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
Jira Software starts at $81.85.
Reviewers rate Support Rating highest, with a score of 8.8.
The most common users of Jira Software are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy-to-use tool with minimal learning curve: Users have found JIRA to be an intuitive and user-friendly tool that requires minimal effort to learn. Several reviewers mentioned that they were able to navigate through the platform easily and quickly adapt to its features.
Seamless collaboration through integration with other tools: Many users appreciated JIRA's ability to integrate with various plugins and add-ons, enabling seamless collaboration across different teams and departments. This integration allowed for enhanced productivity by bringing together different tools into one centralized platform.
Flexibility of customization: The flexibility of JIRA in terms of customization was highly regarded by users. They mentioned being able to customize bugs, tasks, and stories based on the specific requirements of their projects. This flexibility helped them tailor JIRA to their unique project management needs.
Confusing and overwhelming user interface: Many users have expressed frustration with the confusing and overwhelming user interface of JIRA. They find it difficult to efficiently complete tasks due to a lack of intuitive navigation and cluttered design.
Complexity and difficulty in customization: A significant number of reviewers find JIRA's customization options to be complex and challenging. It often requires dedicated training to effectively navigate and utilize the software's customization features.
Limitations in reports, charts, and attachments: Users have reported challenges in sharing information within JIRA due to limitations in reports, charts, and attachments. These limitations hinder effective collaboration, communication, and data visualization.
Attribute Ratings
Reviews
(1-25 of 122)Companies can't remove reviews or game the system. Here's why
February 21, 2024
Atlassian Architect
We use Jira Software for both Service management and for tracking business processes. It is great for automatically sending out notifications when they are needed - set up of notification schemes and workflows are required, but are easy to configure. Jira Software also comes with dashboards with gadgets which make it really easy to visualize the ongoing work in different ways. The agile boards make it easy to transition issues, just click and drag to the appropriate column. All transition popups occur directly in the agile board without having to leave the board and come back to it. I have been working with Jira Software and Confluence for 17 years in various capacities. It was originally difficult to learn, but with the builtin project templates, now the configuration is much, much easier. One of the great things about Atlassian (Jira Software's vendor) is that they offer certification in various areas within Jira Software and this aids in job security and ability to show off your skills as they apply to different companies and organizations.
- agile boards
- dashboards
- Jira Query Language
- Reporting
- Atlassian Marketplace of Apps
- Community for discussions and Q&A
- notifications with link to issues
- company managed projects vs team managed projects
- allows for duplicate names of entities - can get confusing
- administrators get too many emails - they are added to the watch list for every project they work on.
January 08, 2024
Essential software for a project development
Score 8 out of 10
Vetted Review
Verified User
We use Jira Software for an agile methodology. It is used often used for scrum meetings, kanban boards management for daily and sprint tasks, bugs management and analysis.<br>It provides way to communicate between teams and organizations to track the status and observations of the every bug or task ticket.<br>We mostly used for development purposes as to plan, to manage and track the development projects.<br>It widely used in other teams also apart from development team like bug status tracking and software integrations.<br><br>Overall, It is the single tool used for most of the important process in the software fields.
- Bug tracking
- Bug analysis
- Task creation and tracking
- Kanban board
- Difficult to use for first time users
- Lack of demo, It would helpful if they provide info and demo while using
- Sharing comments in the ticket is kept hidden, it will be unknown and not useful for the most of users
October 23, 2023
best for tracking everything
Score 8 out of 10
Vetted Review
Verified User
We use Jira majorly for the following
- tracking sprints
- tracking metrics
- tracking all user stories
- tracking all epics
- tracking all bugs
- tracking current status of each Jira task
- creating kanban board and many other types of dashboards for better visibility to end stakeholders
- tracking all stories
- tracking metrics
- tracking bugs
- tracking sprints
- creating dashboards for stakeholders
- many times Jira is in maintenance mode
- many times Jira is slow
- sometimes UI can be a bit confusing
October 06, 2023
Extremely good on workflow monitoring and handy reporting tools
JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
- JIRA does particularly well on tasks and activities tracking.
- It allows users to easily incorporate supporting documents with various formats.
- Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
- Sometimes the software is unresponsive
- I also experiencing some bug occasionally
- Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
Our team needed an application to which could support agile methodology of Scrum. We wanted a tool to help teams plan, track, and manage their work. We use Jira Software to solve our problems of requirement gathering, backlog management, sprint planning and tracking, and reporting to management. We also use it for gathering requirements, roadmap planning and reporting bugs in a single place.
The scope of our use is at the team (department) level.
The scope of our use is at the team (department) level.
- Running sprints and tracking progress of roadmap, epics, story, task and subtask
- The user interface is great. It allows tables inside details, have common shortcuts and clean design.
- Can create custom dashboards and can view data in multiple ways
- Advanced access rights based on role
- Roadmapping can be improved to allow advanced roadmap in normal paid subscription
- Should allow to duplicate tasks for iOS, Android and Web instead of doing it manually
- The mobile app should allow bug reporting with just image screenshot and a single sentence and assigned to person.
Score 8 out of 10
Vetted Review
Verified User
We mainly use Jira software for tracking issues, tasks & bugs.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Problems addressed by this software:
1. Keeping the whole team in single and transparent track.
2. Helps in solving issues more efficiently.
3. Bugs tracking is more effective.
- Scope of use case:
1. It is very important tool in terms of software development lifecycle.
2. Helps in tracking bugs and overall enhancing the security features of our product.
3. It helps business in terms of reducing overall cost.
- Effective work visualization using Kanban board feature.
- Work-in-progress limit is very helpful for increasing overall work efficiency.
- Bugs, issues & story creation very easy using this tool.
- Some tools and features are not very user-friendly at first.
- Sometimes difficult and complex to configure.
- We will recommend some efficient learning community to be made to address this.
March 14, 2023
Jira - Excellent Project & Workflow management tool
Score 9 out of 10
Vetted Review
Verified User
We use Jira software for project, issues, bug, task and workflow management. It provides a centralized platform for managing development projects, from planning and development to testing
- Workflow management
- Project management
- Task management
- Project Planning
- Issue & Bugs tracking
- Performanace
- User management
- Integration
- Templet for Project
January 02, 2023
Top tool to create or modify the software features
Score 8 out of 10
Vetted Review
Verified User
Jira is used if want to have some new feature or edit an existing feature in our product. The manager creates a ticket on Jira with all the details of the work that is to be done along with the metadata. Detailed writing can be done by adding images, URLs, etc for the task that is to be done. We developers directly get the email for that particular ticket and we can easily understand the changes to be done and start working as per the priority mentioned by the ticket creator.
- For creating new PRs for new features
- Convey the idea for end user
- Include nitty gritty details of the required changes
- AI based matching with already existing tickets.
- Dedicated sections for particular category
- Auto text completion, text suggestion while creating the ticket
September 19, 2022
Go Agile in the right way
We use Jira Software mainly for our Engineering department, this includes Software engineers, Dev Ops, IT, and DBAs. We use Jira Software as our main Agile software development process software tool. We use it to track projects end to end, from writing the initial idea to the point that is deployed in Prod. Jira is being used to ensure that our development process is flowing through an Agile framework and it helps to have a clear view of the project's timelines.
- Projects progress tracking.
- Tracking teams performance.
- well defined and easy to use tool.
- friendly and highly customizable.
- Creating custom reports could be complicated for non-technical people.
- Really basic add-ons shouldn't cost.
- Query requires dev language knowledge.
The CS, Engineering, and Product teams use Jira Software to manage platform defects, feature requests, and tasks. We also use Jira Software to track projects for new apps and improving existing apps. This is a cornerstone application for us since it runs our entire Engineering and Product operations.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
We rely on Jira Software to prioritize work across multiple groups inside the Engineering team who handle different aspects of the platform. Having cross-functional visibility is key to understand and track the workload being distributed across the backend and frontend teams.
- Customizability is impressive. Being able to establish automations and custom fields of all types helps when we need to build new templates to support different efforts.
- Integration into third-party apps like Git, Bitbutcket, and Zendesk helps streamline our processes and visibility across teams.
- Easily customizable dashboards are a huge help when it comes to analyzing the vast amount of data available in Jira Software.
- Bloated - the app has so [many] features and functionality that it tends to bog down from time to time.
- Expensive - Jira Software is by far one of the most expensive offerings out there.
- No dark mode support - it's 2021, we should have [a] dark mode.
- Nickle and dime features - Need to pay for common functionality like Git integration.
- Lack of automated alerts around metrics like ticket age, last update, etc.
April 14, 2022
Better tracking, traceability, agile view dashboards...
Score 9 out of 10
Vetted Review
Verified User
Good issue tracking tool with all features defined clearly. Also, helps us manage daily agile activities with better viewability. But, can be improved in some areas. Examples: UI is too subtle, search patterns are not good enough, etc. The tool helps in tracking all items individually or separately using dashboards. Helps user manage their work and see live progress within the team.
- Tracking Progress
- Agile
- Dashboard
- Issue Management
- Search Patterns for GRID data does not work.
- UI is too subtle and hence less interesting.
- Finding access groups for particular dashboard URLs is difficult.
December 01, 2021
Jira Software - the Swiss Army Knife of Software
I have used Jira Software as a core tool to support software development across globally distributed teams for large, complex software deliveries as well as smaller, routine service deliveries. In both cases, we have employed waterfall, iterative or Agile methodologies with Jira Software as our foundation. I found Jira Software added value in every case. Whether using Jira Software manually or vis automation tied to a business requirements system, Jira Software allows all stakeholders to easily get their arms around the work immediately. Near zero ramp-up time, completely intuitive UI/UX, tons of pre-built reports, exceptional dashboards and widgets (including easy-to-read graphics), super flexible tagging and tons of bells and whistles any user can add on - I love Jira Software. In my opinion, no other software comes close.
- Release management
- Tagging
- Process flows
- Collaboration
- Bulk ticket processing
- Pre-built Dashboards
- Bulk ticket creation via import
- Automated reminders for stale tickets
November 04, 2021
Jira Software is a good task management solution for medium to large software teams
We utilize Jira Software in our software development life cycle process to keep track of tasks, bugs, and deadlines. We also utilize this took in keeping track of our internal processes, requests, and the status of those tickets. This software is used company wide and solves the business problems of task tracking for all employees.
- Task tracking
- Notifications of new tasks and task updates
- Permission based boards and ticket updates
- Jira Software could use some UI updates for its dashboard
- Jira Software needs an archive feature for old projects
- Permission flow for users and projects is very convoluted and hard to manage
October 14, 2021
Jira Software has great features available to fulfill most of the technological needs
Jira Software is being used as a planning and tracking module in our organization, and we have successfully integrated various workflows within the Jira Software to monitor issues and streamline the development environment to cater to any failures. We have created different sets of workflows and software implementation for different teams as per their working requirements and the feature of need base modification makes Jira Software a great solution for multi teams and multi-functional organizations like us. Software availability for different operating platforms is also very helpful it enables us to work remotely without any issues. We have integrated dozens of in-house data sets and applications like Zephyr and Salesforce with Jira Software to customize our working with the module in more functionalized ways. We are using Jira Software in multiple sections of our organization like technology, Marketing and IT, etc.
- Easy customization and integration with multiple applications as per end user requirements.
- Coding is easy for building and maintaining state of the art software.
- Workflow creation and management is great.
- Availability of software at multiple OS platforms.
- Manuals are not easily available for hard core coding and software builds.
August 23, 2021
Jira for Cross-Departmental Collaboration
Jira was owned by our Product and Development team, however, it was used by my Support team to log bug tickets that needed to be addressed by a developer. It allowed us to provide all of the pertinent information regarding a bug in our system and also track the status of work to fix the bug.
- Customization - you can set up your Jira instance however you would like to meet your needs.
- Streamlines communication between teams. You can add multiple users across departments with different access.
- Filter and report to view the information you need. This was important for us in locating open bug tickets submitted by Support so we could stay on top of them.
- For someone using Jira for the very first time, it is not the most intuitive system. Maybe some more in-app tooltips would be helpful for users logging in for the first few times.
August 13, 2021
Jira Software allows quick management of your software backlog with tons of features!
My company currently uses Jira as a Service desk for our IT and circulation departments. One is internal, but for circulation this requires answering tickets for readers of our publication.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
For internal uses, it addresses the need for a central location for all IT tickets, as well as asset management. In addition to answering simple requests from employees - all hardware assets are managed in Jira. We setup a project where the tickets are each an asset and it's worked very well. In addition, using our internal management software (custom) we setup an integration which pairs each ticket logged with that asset.
Externally, the Jira system allows us to easily interact with readers who are having issues. The solid email ticket feature was the main attraction for using Jira for this.
- Manage tickets, whether with or without SLA.
- Manage projects using agile including a backlog.
- Managing tickets for users outside the system with the service desk feature.
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
From my involvement, we use Jira to track requests for sustaining projects in IT. If we do use it for new development, I am not exposed to that. Jira helps us communicate with a team when we are making changes to our IT tools that impact multiple departments and keeps track of these changes.
- Notification of changes - I appreciate the email notification when things have been updated in the tickets.
- The visual workflow is fantastic
- This might just be the way that we use it, but the ownership updates as the ticket progress can be a little clunky.
- I am not sure why on some tickets I can reassign to the next person and on others, I have to request that the assignment gets changed.
August 09, 2021
Review Jira software
Score 7 out of 10
Vetted Review
Verified User
Jira Software is a great interface when it comes to Bug Tracking, centralized usage of board and tasks and gives a better visibility of the tasks which hav been completed, which are in progress, and which would be need attention.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
So, the organization uses the Jira software for tracking, better vis[i]bility, for agile project management, customization of the activities and generate reports to check the amount of completion and remaining amount of work.
- It is being used for Bug, Story and Task tracking, whereas it also enabled the team for recording or even finding or tracking bugs.
- These are also being used as a product/project management tool and in turn allow the user when it comes to assignment of the tasks which would require attention.
- It also provides a flexibility of having a kanban board which gives the user with a better vis[i]bility of what has been done, what is in progress and what is still remaining.
- This software is also being used as a scrum software development which is giving one the scope to be fast paced as it has a fixed and focused iteration.
- There is also a flexibility for management as well as tracking of the projects that might support both the traditional as well as agile project management and gives a centralized and customization flexibility.
- There is also a feature enabled in Jira Software for generation of reports like that of the BurnDown Chart, Sprint Chart, Velocity chart etc.
- There are still room of improvements.
- When it comes to using Jira Software in Mobile Phone as web version or as mobile version, it doesn't give a great UI / User friendly experience.
- Follows some of the complex integration as well as migration from many of the different ALM systems.
- The reports being generated are not reusable.
- The UI in the application is a little cluttered and also the filtering is not very convenient to use.
We use Jira Software to manage and assign software tickets, track work progress, and help with our internal QA process. This is used for our entire organization, including non-software developers. This helps us in the management and time estimates of projected work, which is necessary for assessing projected costs across multiple projects.
- It helps with assessing burn-down
- It helps with assigning work to team members
- It helps with estimating time to complete projects and manage project work
- When looking at past work, Jira Software could benefit from a dedicated screen that displays all completed tickets by a specific person
- Jira Software could use a better mobile interface for quickly seeing tickets assigned to a specific person
- Integration with other software like Slack is nice, but a lightweight viewer to view tickets would be beneficial to the user
The entire organization uses Jira Software, although to varying levels and in different ways. On my individual team we use it more to plan for upcoming projects and track tasks or bugs. It allows us to not only assign out responsibilities and see their status, but also to determine their priority and also estimate the amount of impact and time the task will take.
- Offers a variety of ways to create dashboards to view projects, boards, tickets, etc based on any number of personal preferences
- Can easily receive notifications regarding a project's progress when the ticket is updated by being a watcher on the ticket
- Offers a robust number of settings for a project board's tickets and how they can be created
- Is best suited for concrete, clear tasks to be assigned and doesn't work as well for more abstract, loosely defined projects
- To create projects with multiple steps, the use of Epics can become clunky and integrating dependencies into the process is not easily done
- It's not terribly intuitive and a new user of Jira Software likely will have a steep learning curve
It is used across all SDLC related projects to track activities and progress of the projects. It is used as a database of all the work we have done in the past and the fixes made. It is used as a goal check and a planner that gives a pretty good estimates revolving around releases per sprint.
- Notifications
- Tagging Users
- Category of activity
- Attachment size
- Need to Learn Advanced Features
- Sensitive to Mistyped keys
July 23, 2021
The best task management tool for your projects
We use Jira Software in a variety of ways, including as the main issue tracking system for our engineering department and as a task management system for the rest of the organization. Jira Software is a great solution to manage tasks and track their progress through your business process workflows.
- Extensibility through custom add-ons
- Highly configurable with all its major features
- Great integration with other Atlassian products
- Many features can be too overwhelming for new users
- Being very engineering centric increases complexity to non-technical users
July 19, 2021
Let Jira Software handle your issues
Jira Software is being used in my organization by all the employees who currently work on projects that require knowledge of business, IT, or finance. It is not a software used by HR, accountants, etc. Jira Software is used to track the tickets that have been created for the IT development project. These tickets can be categorized neatly into categories/labels like bugs, regression, automation, interfaces, etc. It's easy to track the status of these tickets and make attachments like Word documents or videos. You can see whom something is assigned to. Additionally, once the ticket is deployed in a live environment, you can see the versions (used by developers).
- Easy to create and use labels to distinguish types of tickets in IT projects
- Easy to track the status of tickets
- Easy to create dashboards for management on the status of IT projects
- Developers and analysts can see transparency of code versioning in Jira Software
- If Jira Software is used more efficiently with other interfaces (e.g., Service NOW), it can be a big win
July 15, 2021
an Engineer's Review of Jira
[Jira Software] is being used across the organization by all teams to track tasks, deliverables, and document information such as meeting minutes during the course of a project. The product managers create the tasks and specify the deadlines and the engineers get assigned tickets to work on. It is also referred to in the Product Life Cycle Management software since a lot of information are included in Jira.
- Adding a detailed description of the task
- Tagging different people for comments
- Adding pictures, documents etc.
- Often adding a picture needs several tries due to "failed" error messages
- Time tracking is very basic and can certainly improve
- The watching option does not always send an email notification with updates, even if it is set to do so
July 07, 2021
A reliable issue tracking system for an agile team
<div>We use Jira to track every single task that all engineering teams execute. Either for unexpected tasks or for planned tasks that follow the product roadmap, we use Jira to track every task/story that the agile teams work on every spring and daily.</div><div><br></div><div>We also use Jira to quantify each team's capacity, see the progress and evolution of our products, and see how close we are following the schedule to complete the roadmap of each project.</div>
- Team collaboration
- Task management
- Third party integration
- Documentation
- Estimation
- Jira on premise allows to easily make mistakes avoidable with Jira on cloud
- Jira on cloud is faster to implement but restrictive compared to on premise